Zuo Liang turned his head and winked at Student Xie: Have you made up with him?
Made up isn’t quite the word. It’s always been just the usual relationship between a patient’s family and the doctor. What’s important is that there shouldn’t be any misunderstanding between the doctor and patient.
Brother Luo has a temper that’s prone to flare-ups, yet he’s genuinely concerned for his sister. He’s straightforward in his speech, and when he’s clear-headed, he’s very discerning. Him stepping up to tell the truth is simply his nature.
Zuo Liang knows how difficult it is to change a family mber’s attitude towards a doctor, sothing he couldn’t manage, but Du Haiwei could. Student Xie’s way of handling things is quite similar to Du Haiwei’s; despite her youth, her steadiness is surprising.
That’s because others are unaware she’s been a doctor for two lifetis, and has once been a special patient family mber, giving her deep insights into dical disputes.
Many on-site dical disputes escalate from minor misunderstandings. Excessive emotions lead to irrational thinking, and words or actions beco volatile like a spark hitting Earth.
The more exceptional the boss teacher is clinically, the more composed they are, preventing conflicts from escalating to such extres. Looking back, many issues began with trivial argunts, resulting in catastrophic consequences that were utterly avoidable.
A patient’s family, due to their deep emotional ties with the patient, acts as an unstable bomb. Understanding this, doctors must take charge and control the situation, not incite it.
Veteran doctors have the most profound experiences, which is why Du Haiwei has never criticized Student Xie for her cold handling last night. Locking soone up is just for a few days, there’s no legal system in any country that would impose a death penalty or life imprisonnt for minor injuries. Calling the police won’t help. When accumulated grudges lead family mbers to retaliate in private with a knife, would you pursue that? No, losing your own life first makes no sense, it’s a guaranteed mutual destruction.
The best approach is to stabilize emotions on all sides and resolve the ntal knots in people’s hearts. Patient families are a special group; they’re not absolutely bad from the start. A cautious approach takes ti and effort for doctors, and with busy clinical work, many can’t afford to empathize with the family. Hospitals, as the platform, should be the main force in resolving conflicts, dispatching personnel to soothe families from a third-party perspective. But adding staff requires hospital funding, and the hospital’s penny-pinching, unless it’s a major change, won’t release funds. Doctors can only save themselves first.
Du Haiwei understands the psychology of the other side due to his transition from a patient’s family mber to a doctor. Xie Wanying does as well.
"Are you also a patient’s family mber?" the patient’s husband continued to question Brother Luo.
"Yes, my sister is in the obstetrics departnt for life support."
Being a patient’s family mber too, the patient’s husband seed to believe Brother Luo, asking, "If you say the doctor you saw wasn’t her, who else could it be? There’s only one female doctor here."
"There are plenty of female doctors here," Brother Luo corrected him. Most doctors in gynecology are female, it’s just that among the group of doctors standing here, only Xie Wanying is female.
The patient’s husband craned his neck to look over, seeing other female doctors in white coats walking back and forth in the corridor: "Can you recognize who among them spoke to my wife?"
"It’s that person," Brother Luo imdiately pointed out.
The identified female doctor turned around, her na tag on her chest read Su.
Seeing Doctor Su’s familiar eyes and eyebrows, Xie Wanying verified that she was the surgeon on bed number one in the treatnt room yesterday.
Standing beside her, Doctor Zuoliang clicked his tongue, muttering privately: "Of all people, why is it soone from group four."
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