Of course, apart from soone as stubborn as Yang Zhen Gang, who can only make matters worse, these two family mbers of the patients appear well-mannered and definitely not like people from the underworld. Such people are usually reasonable to talk to. Even ghosts fear the wicked; the dical Affairs Office fears soone as shaless as Wang Dalei the most.
The dical Affairs Office is a departnt responsible for coordinating doctor-patient relations, not one that has to take the lead. Whoever is responsible should bear the burden and explain it themselves. With this mindset, Huang Lide cleverly gathered the relevant personnel together, inviting them all to the dical Affairs Office.
Yu Mo and Wang Zhaogang first went to the diation room to discuss a counterasure, then plan to et with the patients, but unexpectedly, sothing occurred.
Wang Zhaogang was very displeased with the involvent of his departnt in this matter, so he spoke unceremoniously: "Director Yu, what do you an by doing this?"
Yu Mo said, "Director Wang, I’m not targeting your departnt, I’m just addressing the matter as it stands."
"Isn’t this targeting our departnt? Why drag us into your own problems?"
Yu Li wasn’t in a good mood either: "What do you an my own problems? Director Wang, your ultrasound report clearly stated early intrauterine pregnancy at the ti."
"Ultrasound appearances of early intrauterine pregnancy!" Wang Zhaogang corrected loudly.
"Don’t evade responsibility, we all understand what this report ans."
"Who’s evading responsibility? Since when did our ultrasound report represent a clinical diagnosis? Get it clear, we’re a support departnt, ultrasound is an auxiliary examination and can’t be the sole basis for a clinical diagnosis."
"By your logic, what purpose does your ultrasound departnt serve?"
"Our existence is to assist you in diagnosing, not to cover up for you!" Wang Zhaogang was also quite agitated.
"You’re really crude, can you be a little civilized?"
"You call yourself civilized, but where’s the courage to take responsibility for your own mistakes? Why drag us into your misdiagnosis?"
Their voices grew louder and louder; even before eting with the patient, they were already arguing among themselves.
Huang Lide didn’t expect the situation to escalate like this and advised them: "Both of you calm down, the patients are right next door, it’s not good if they hear this."
Wang Zhaogang said, "Old Huang, make it clear, what do you an by calling here? Does the dical Affairs Office also think our ultrasound departnt should bear responsibility for this matter?"
Huang Lide said, "I didn’t say that!"
Yu Mo glared at Huang Lide: "Does your dical Affairs Office think it’s all my responsibility?"
"I didn’t say that either. Calling you here is to discuss how responsibility should be divided..."
Wang Zhaogang rudely interrupted him: "Enough. I can’t understand you clinical people. When sothing happens, you push it onto our supporting departnts. Your own ss, you don’t dare to take on. When making money, you don’t think of us, but when there’s a misdiagnosis or a screw-up, you imdiately bla our departnt. You clinical people are important, and we are just your stepchildren?"
"Wang Zhaogang, how are you speaking? Do you dare to say you have no responsibility at all?" Yu Mo waved the ultrasound report copy forcefully, nearly poking it at Wang Zhaogang’s nose.
"Don’t talk to about responsibility. Who made the clinical diagnosis? The patient sought you out, not us. To wash your hands of it, have you lost your professional ethics, desperately pushing us away, thinking we’re easy to bully?"
Huang Lide knew that their eting would be a thunderclap and lightning show, and wouldn’t have organized their consultation in the first place. Since he had caused this, he could only steel himself as the peacekeeper: "Both directors, please calm down."
Wang Zhaogang said, "Tell how to calm down?"
Yu Mo said, "I think there’s no need to continue this conversation. Negotiating with patients is your dical Affairs Office’s job; handle it as you see fit!"
Cheng Xiaohong knocked and ca in: "Director Huang, the patients’ families are getting impatient."
Huang Lide said, "Can the two directors first explain the situation to the patient’s family, and then..."
Yu Mo shook her head, opened the door, and left. Seeing her leave, Wang Zhaogang had even less reason to stay, thinking this matter had nothing to do with their ultrasound departnt.
The patient’s family also heard the argunt next door but didn’t know exactly what happened. Previously, Huang Lide had promised them a eting with Yu Mo, but with Yu Mo refusing, an imdiate eting was clearly impossible. Huang Lide had promised them specifically before, and now the patient’s family was disgruntled. They demanded to see the hospital director, and if this request was not t, they threatened to make the matter public on social dia.
Hearing this, Huang Lide panicked. The last ti Tong ili and her husband made a commotion at Changxing, it led to Gu Houyi’s resignation. As long as this issue gained social attention, Changxing would definitely suffer losses. Moreover, the patient had facts and reasons on her side.
Yang Zhen Gang couldn’t be relied upon, so Huang Lide asked Cheng Xiaohong how to handle this? Cheng Xiaohong had already seen through it; the two newcors were out of their depth. If Xu Chunliang were present, the situation would not have spiraled out of control. Xu Chunliang not showing up for so long proved he was deliberately avoiding it to show these two up.
Cheng Xiaohong decided to play dumb and refrained from providing any advice. Huang Lide had no choice but to contact Vice President Yan Huaiyi, hoping he could spare ti to et with the patient’s family.
Yan Huaiyi, upon hearing this, got angry. Administrative departnts each have their own duties, and if such a minor issue required his attention, who knows how many troubles await in the future? He told Huang Lide that he was handling many important tasks and that he should take responsibility.
It wasn’t long after Yan Huaiyi hung up that the hospital director Zhao Feiyang called, asking what the situation was. As the hospital director in charge, why was he ignoring such a big issue in the dical Affairs Office?
Yan Huaiyi originally thought it was Huang Lide bypassing him to report, but he soon understood. The female patient nad Zhao Xiaohui was a host for Dongzhou TV Station’s lifestyle channel, basically a celebrity in Dongzhou.
She had co with courtesy first, intending to resort to more aggressive asures if they couldn’t resolve the issue. If they didn’t handle it well, she would make it public.
Realizing the seriousness of the situation, Yan Huaiyi broke out in cold sweat. Changxing seed to be having extraordinarily bad luck to run into such a misfortune. He quickly assured Zhao Feiyang he would head over imdiately, to soothe the patient’s family’s emotions and strive to contain the situation.
Zhao Feiyang wasn’t interested in hearing promises and hung up before Yan could finish speaking.
Yan Huaiyi hurried to the dical Affairs Office and personally received the patient’s family, spending over an hour communicating with them to understand their specific demands.
The patient’s family wasn’t being unreasonable. They left a list of conditions and agreed to give them three days to consider.
After seeing off the patient’s family, Yan Huaiyi gathered relevant personnel for a eting in the small eting room. Yu Mo and Wang Zhaogang received notifications and had to attend.
At the eting room door, Yu Mo ran into Xu Chunliang, who had arrived fashionably late. Xu Chunliang gave her a smile: "Director Yu, going to the eting?"
Yu Mo nodded; she couldn’t bring herself to smile now.
Everyone sat down in the small eting room. After finishing his conversation earlier, Yan Huaiyi hadn’t left. He held the list of conditions the patient’s family proposed, studying it carefully, and once everyone was present, he handed it to Cheng Xiaohong, asking her to make copies and distribute them to everyone.
Clearing his throat, Yan Huaiyi focused on Xu Chunliang: "Xiaoxu, where were you just now?" Currently responsible for heading the dical Affairs Office, Xu Chunliang should have been present in that situation.
"I was at the Traditional Chinese dicine departnt, handling a doctor-patient conflict."
Huang Lide chid in to support: "Xiaoxu, consider the severity and urgency. You should have co over first."
Xu Chunliang said, "Old Huang, when did you return? Where did you go?"
"I’ve been at the hospital. I handled this conflict just now."
Xu Chunliang responded: "Handled like this? Without understanding the patient’s family’s conditions, you brought Director Yu and Director Wang to face them directly. You really have a knack for this. You at least worked in clinical practice before, right? How co you don’t have any basic common sense?"
Huang Lide was dumbfounded. Was this guy criticizing him? Who is this young man to criticize ? With so many people present, he couldn’t show weakness: "Xiaoxu, how are you speaking? Who doesn’t have common sense?"
Yan Huaiyi said, "Both of you say less. It hasn’t even started, and you’re already bickering internally... aren’t you afraid of being laughed at!" He glanced at Yu Mo and Wang Zhaogang as he said this, also having heard about their argunt.
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