My Medical Skills Give Me Experience Points Chapter 1143 - 451: Short-Handed, Surprises Always Come Sudd

After receiving patient complaints, the dical Departnt and the Dean’s Office no longer handle them uniformly. Instead, they conduct a thorough investigation to ensure that any actions taken are objective and fair. Even if the dical staff hasn’t committed any fundantal errors, the hospital does not impose substantial penalties.

For so unreasonable patients and families, the hospital chooses to handle it coldly.

After receiving a complaint call, it will be logged according to regulations.

Once the matter is investigated and it is found that the family misunderstood the doctor or nurse, the hospital will explain to the patient.

If the family acts unreasonably, it will be handled coldly.

Handling it coldly ans using official language to suppress the matter.

Every clinical dical staff mber at Tuya Hospital has felt the trendous benefits brought by the reforms of the dical Departnt. After knowing it’s the result of efforts by the Ergency Departnt and the Pediatric Departnt, everyone holds these two departnts in high regard.

Especially the Ergency Departnt, now that specialists are brought in for ergency cases, there’s a noticeably more positive attitude and friendliness from the specialists.

The issues regarding the hospital security’s inaction haven’t died down but are slowly brewing.

That evening, Zhou Can boldly complained to Vice Director Pang at the Dean’s Office about the hospital security’s negligence, causing frontline dical staff to shed blood, sweat, and tears. Sohow, this matter got out.

Even Director Lou and Deputy Director Han from the Ergency Departnt took action to persuade Vice Director Pang to rectify the Security Departnt and prioritize the safety and defense of dical staff, and this also spread.

Zhou Can beca a hero in the eyes of many clinical dical staff mbers.

He dared to stand up and voice concerns, offering resistance. Although he was suppressed with authority by Vice Director Pang, everyone supported and liked Zhou Can even more.

The reputation of the Ergency Departnt also gradually improved in people’s minds.

Although this departnt is less competitive and generates less revenue, its demonstration of protecting its own and caring for frontline dical staff deeply resonated in everyone’s hearts.

Currently, Vice Director Pang has not made any moves, seemingly showing great composure.

He is, after all, a hospital-level leader. Whenever there are significant affairs in the hospital, even if he’s not the first to know, he’ll be the second. So, he can’t possibly be unaware of the brewing public opinion.

His current silence might indicate great confidence in the matter.

Even if the entire hospital’s clinical dical staff were to cause an uproar, it wouldn’t create a significant wave, at least in his view.

It’s important to note that Vice Director Pang not only has the support of Dean Zhu but also the backing of the General Affairs Deputy Dean and the powerful support behind the Head of Security.

With such strong support, it’s understandable not to take the disturbance of frontline doctors seriously.

That day, Zhou Can was at work when he received a call from Xue Yan, the Director of Cardiothoracic Surgery.

She rarely calls Zhou Can during day shifts unless it’s urgent because she knows he is usually too busy performing surgeries in the Ergency Departnt to answer calls.

"Sister Yan, is there another patient that needs ergency rescue?"

In Zhou Can’s experience, whenever she called during a day shift, it was typically to ask for his help in saving a patient or for an urgent consultation.

The Cardiothoracic Surgery Departnt frequently encounters critically ill patients.

Occasionally, there are so tough cases or challenging conditions. In such situations, Zhou Can would be called upon.

If Zhou Can still couldn’t resolve the problem after going there, they would consider refusing the patient and suggest transferring to another hospital. If the family refuses the transfer and insists on treatnt at Tuya, conservative treatnt would likely be the course of action.

In many situations, conservative treatnt is seen as a gentle suggestion for the family to consider a transfer.

If the doctors can take proactive treatnt approaches, such as surgery, they would definitely discuss surgical treatnt with the family.

"Don’t worry! I called you today for two things. The first is that there are two high-difficulty Level 4 surgeries tonight, and I need you to help." She usually leaves a ssage on WeChat to ask Zhou Can to assist with surgeries after his shift.

"No problem."

Zhou Can readily agreed.

"The second thing, do you rember the pediatric heart surgery patient transferred from Third Hospital last ti?"

She asked.

"Yes, I rember! What’s wrong with the patient? Has the heart failure worsened again?" Zhou Can couldn’t help but feel a bit anxious.

The patient was only six or seven months old and had been under treatnt for a long ti. It would be a pity if the condition worsened.

"I have good news for you! After adopting your ’marathon running’ treatnt strategy, the heart failure has significantly reversed. It’s estimated that with so more ti in the hospital, the patient could recover and be discharged."

This was incredibly good news.

Hearing this, a joyful smile appeared on Zhou Can’s face.

"That’s fantastic!"

He felt a great sense of achievent.

Infants with severe heart failure after heart surgery have a very low survival rate.

When formulating the treatnt plan initially, Zhou Can was quite anxious.

Fortunately, his judgnt was correct. Using this prolonged battle strategy against the illness, he successfully pulled the patient away from the brink of death.

"By the way, I also have additional news for you. The patient’s family, through so special channels, collected the genuine records of the surgery and all treatnt dication data from Third Hospital for their grandson. During my review, I discovered so non-standard practices and dication issues in the surgery perford at Third Hospital."

The family collected genuine material to provide it to Director Xue Yan as a reference for treatnt planning.

Unexpectedly, it revealed so issues.