(Thanks to my friends Pirate Flag Xino for their gifts and monthly pass encouragent, and to my friends Shanlin Youxian, Qian Kun, Bookfriend 131007145552795, Chunyi, Dongxia Fenglei, Dajujuan, Riyeshengxiao, Fenglan Qiyi, and Yuzeyue for their monthly pass encouragent.)
"Dr. Liu, don’t feel burdened," Wang Rongya said.
"I received a complaint yesterday. Knowing you were in surgery, I didn’t disturb you. I’ve made so preliminary arrangents, but the Health Bureau called again today."
"Vice Director Wang, rest assured, I understand. Should we discuss this here, or should I go to the dical Departnt?" Liu Banxia said with a smile.
"It might be better to go to the dical Departnt. It’s a bit crowded and ssy here," Wang Rongya said after so thought.
She had so apprehensions. When it ca to complaints, even if you were completely innocent, so issues could always be stirred up. The reason she chose today to address the matter had nothing to do with the Health Bureau; it was also because she had accepted Wang Guobin’s request.
Personally, she wasn’t too concerned about Liu Banxia. Even though there had been disagreents in the hospital committee about whether Liu Banxia could be hired unconventionally, that matter was in the past.
However, after paying closer attention, she found that Liu Banxia was genuinely not easy to manage. He repeatedly caused trouble for the dical Departnt, almost blatantly undermining its authority.
The dical Affairs Office she supervised was an absolutely crucial departnt. With Liu Banxia casually bullying the subordinate dical Departnt, how could work proceed in the future?
But Liu Banxia’s calm attitude today, along with the early arrangents for the interview, made her sowhat apprehensive.
Her original idea was to discuss this matter with him face-to-face. After reconsidering, she decided to pass it to the dical Departnt. Let Wu Qiang handle it; she wouldn’t get involved for now.
Arriving at the dical Departnt, Liu Banxia was on familiar ground, having been there just a few days ago. However, that ti he was there as a consulted individual, received by Section mber Chen. This ti, he was the one being complained about, and Wu Qiang received him.
"Director Wu, you’re looking well. You must not have had too many worries lately," Liu Banxia said with a smile as he sat down.
"Thank you. Liu Banxia, the main reason we’re talking today is that the patient took the complaint to the Health Bureau. The Health Bureau then referred the matter to the hospital, so we have no choice," Wu Qiang said.
"I understand, completely. The complaint was from yesterday, right? Have the dical records been reviewed? Is there anything else I need to add or clarify?" Liu Banxia asked seriously.
"Actually, in my opinion, such patients shouldn’t be coddled. Although they say the custor is God, if that ’God’ is too much of a pain, you still have to set so boundaries."
"Do you know what this is about?" Wu Qiang asked with a frown.
"Yes, the patient from yesterday who was full of lies. Later, he took rat poison and was rushed to the Municipal Hospital for ergency treatnt. By the way, what did he complain about for?" Liu Banxia said with a smile.
"Well... he complained that your consultation attitude was poor, like you were interrogating a criminal. Also, that you paid no attention to doctor-patient confidentiality. This latter point is the main one that’s difficult to handle. Today’s inquiry will be recorded," Wu Qiang said, hesitating slightly.
"I completely agree with the first point," Liu Banxia nodded.
Wu Qiang was stunned but suppressed his delight.
He had thought the first complaint against Liu Banxia would be easy to gloss over, but he never expected him to admit it so readily. This was solid proof, well-docunted, and could definitely earn him a derit.
"Sotis, you really do have to interrogate patients thoroughly. I now regret that my thods at the ti were insufficient; I didn’t manage to ’interrogate’ the truth out of him," Liu Banxia continued.
"I used so many thods, asking repeatedly, but he kept lying to . He doesn’t have cancer, yet he stubbornly insisted he had undergone three rounds of chemotherapy, saying it so convincingly that even I was misled."
"But what could I do? We’re doctors; we have to base our diagnosis on the patient’s chief complaint. He said he had chemotherapy, so even if I didn’t believe it, I had to consider it."
"By the way, Director Wu, have you had experience consulting with patients? Patients these days are really difficult to handle. There are liars, those who play hide-and-seek with you... there are just too many kinds of situations."
"Take this patient, for example. What he said was one thing, but his body was quite honest. The blood test results showed inconsistencies: his transaminase was too high, while his other indicators were even better than our departnt’s Wang Chao."
"We must uphold the spirit of saving lives and healing the wounded, so we had to continue the ’interrogation’. By the way, Director Wu, you understand what high transaminase levels signify, right?"
"Of course, I know. And then?" Wu Qiang said, his face dark.
It was clear now what Liu Banxia was getting at. This fellow was too cunning, his words laced with barbs. It seed they still had to stick to the original plan and focus on doctor-patient confidentiality.
"Then? There was no ’then.’ The patient just kept saying he had cancer and had undergone three rounds of chemotherapy, do whatever you want, he just has cancer and refuses tests. Isn’t that infuriating?" Liu Banxia shrugged.
Section mber Chen, standing nearby, sighed inwardly. He had already experienced Liu Banxia’s prowess once before, and today he was witnessing it again. As for last ti? The man hadn’t even fully exerted himself and had still managed to outmaneuver him.
"Even so, couldn’t you have used a gentler approach to question the patient?" Wu Qiang asked.
"No way. He stubbornly refused to talk. What could I do?" Liu Banxia said with a laugh.
"That’s why we can’t use torture; otherwise, I would have considered it. Why? To avoid dical disputes and to avoid causing trouble for the dical Departnt."
"The patient was toying with us. We determined he didn’t have cancer and hadn’t undergone chemotherapy, but then he had a seizure. What if the man is truly constitutionally unique, has another seizure after leaving, hits his head, and suffers a cerebral hemorrhage? Wouldn’t the hospital get sued again?"
"By the way, how was that patient who took tronidazole handled? Was there an autopsy? What was the cause of death? I think that case is also very classic and warrants our serious attention."
"That’s a separate matter. Next, let’s talk about doctor-patient confidentiality. If it weren’t for your coercion, would the patient have swallowed rat poison after returning ho?" Wu Qiang said.
Hearing this, Liu Banxia’s smile vanished. "This is sothing we need to discuss properly. You didn’t forget to check the surveillance footage this ti, did you?"
"We’ve reviewed it. The patient was clearly very resistant at the ti," Wu Qiang replied.
"If you’ve watched the surveillance and still ask that, it proves you didn’t watch carefully enough. You weren’t thorough," Liu Banxia said.
"Anyone who watched it carefully would know that throughout the entire consultation, we never once said the patient didn’t have cancer or hadn’t undergone chemotherapy."
"Furthermore, our suspicions were later confird because rat poison fell out of the patient’s torn backpack. By my visual inspection, it likely contained ingredients of a potent rodenticide."
"Therefore, I believe our handling of doctor-patient confidentiality was excellent, outstanding even. We should be comnded for it, right? Think about it carefully, really think. Did we ever say anything like that?"
Wu Qiang was speechless. Thinking back carefully, they indeed hadn’t said a single word to that effect. However, the circumstances at the ti did carry a suspicion of pressuring the patient to confess.
But he didn’t dare ask further, because it was pointless. Liu Banxia could easily claim that their attitude was out of responsibility for the patient.
The fundantal premise of this whole affair was that the patient himself had indeed lied and falsified his dical history.
Anyway, today’s objective could be considered achieved, right? At the very least, it would cause Liu Banxia so annoyance. Moreover, it would add another mark to his complaint record. In the future, with an increasing number of complaints, regardless of whether he was at fault or not, it would eventually paint a problematic picture.
"Alright, we understand the situation now. We will prepare the materials for a situational report shortly," Wu Qiang said.
"Alright, now that’s a good comrade. Acting like a collaborator, tough on your own people, that’s not right," Liu Banxia said with a grin.
Wu Qiang was infuriated but couldn’t say anything more. If he did, who knew what trouble Liu Banxia might stir up next.
"Chen, when you have ti, co visit our Ergency Center," Liu Banxia then said to Chen.
"You can’t just stay in the office all the ti. You need to have a practical understanding of what happens on the front lines. Patient complaints are incredibly varied. Only when you understand the actual situation on the ground can you truly do this job well."
"Okay, I’ll go over and learn when I have ti," Chen replied quickly.
Liu Banxia nodded in satisfaction, then strolled out with his hands behind his back.
If it hadn’t been for Xie Chunli’s call, they might have really caught him off guard. Now, it didn’t matter; he just had to state the facts.
"Is everything alright?" Shi Lei asked when Liu Banxia returned to the Ergency Center.
"It’s fine. What could happen? It has nothing to do with us anyway," Liu Banxia replied nonchalantly.
"They just wanted to harass a bit, but I don’t care. So what if it makes the news? Will they make a director? And so what if it doesn’t make the news? I’m still the Chief Resident of the Ergency Center."
"Haha, President Liu, will we also get to enjoy the ’extra chicken leg’ perk in the future?" Zhang Xiao from Neurosurgery, who had approached, chid in.
"Oh, Brother Zhang, why are you teasing too? We shouldn’t learn from Dr. Wei and the others; they’re all big villains," Liu Banxia said earnestly.
"Alright, I’ve made a note of that. Anyway, when I see a patient, I’ll just call you for a consult. No problem there," Wei Yuan added.
"Oh no, you must add chicken legs! I’ll talk to Old Zhou in the cafeteria later. There must be chicken legs for lunch," Liu Banxia quickly replied.
Everyone laughed along.
This was a new team; they would all be working together here from now on. Previously, consultations were more like favors, with everyone belonging to their own departnts. Now, they were all part of the Ergency Center, and Liu Banxia’s role as Chief Resident couldn’t be ignored.
Joking around and livening up the atmosphere brought everyone much closer.
Besides, many of these people had interacted with Liu Banxia before and had good relationships with him.
Of course, Chen Hongyang was an exception; the two of them had clashed before. However, even though they were both in the Ergency Center, it didn’t matter much since Chen Hongyang was in charge of pediatrics.
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