Who would study psychology unless they had some issues?! Chapter 856 699: Online Consultation (Part 2)

"On one hand, verify the data conclusions, on the other hand, also dig into the... 'pain points' behind the data."

Everyone present smiled again.

Chonghui added, "After giving feedback to the managent of various departnts, rember to connect with the third phase of the advocacy promotion, and organize the advocacy needs of each departnt."

As ti progresses, more or less the company's managent knows about Mo Kai's anomaly, having him responsible for liaising with departnt managers can save a lot of effort.

After this phase officially ends, during the implentation of the third phase, besides the on-site consultation, so promotional activities need to be rolled out.

These all require further cooperation from the departnts.

Mo Kai nodded in agreent.

"As for the next publicity work—" Chonghui glanced at the people other than the masters.

The consultants all showed eager eyes, demonstrating their enthusiasm for this task. They ca to the EAP not only for the potential visitors of the entire company but also to take the opportunity to train other skills.

Such as training, promotional speeches, etc. Once these abilities are developed, they can also be quite profitable.

Nan Zhubin volunteered at this point, saying, "Let the other two teachers take charge of this work. I can sort out so semi-structured intervention plans around the current issues today, and maybe they will co in handy later."

The so-called "semi-structured" intervention plan can be understood as "script".

When a visitor's statents correspond to a certain question in the pre-prepared "script draft", even a psychological worker with not much consulting experience can give an appropriate response.

Offline consultations definitely won't work. But the EAP's on-site and online consultations, including the 24-hour ergency hotline, require so relatively inexperienced staff to step in, and a "script draft" is of great help to them.

With data analysis already in place, Nan Zhubin can pinpoint several prominent issues based on the data results, such as "family conflicts", "emotional dissociation", etc., trying to sort out a set.

Of course, this is just a "semi-structured" draft, and online consultations won't rigidly follow this script for interventions. When encountering problems that cannot be resolved, the staff must also seek assistance from formal consultants.

However, generally speaking, this kind of work is thankless, at least compared to trainers and speakers.

The two consultants cast grateful looks toward Nan Zhubin.

Chonghui, after so thought, nodded in agreent and said to the two consultants, "Then you two should also prepare relevant work arrangents today according to our data analysis results, write drafts in advance, and make courseware or sothing."

He specifically emphasized, "If there's anything you don't understand in data analysis, co over and ask us promptly."

The two consultants nodded vigorously.

For the next day's ti, the sound of keyboard typing in the office was as dense as raindrops.

In the end, Chonghui sighed in relief and, with the master's group, was the first to complete his task.

After all, writing reports based on data analysis is an essential skill for writing papers, and Chonghui has spent many years working on this.

The tall guy finally sorted through his report to make sure there were no omissions or typos, printed it out, and left.

Taking the elevator, walking straight ahead, quickly, his target appeared before him.

"Chuxin."

Ahead, the company's ER specialist, looking in a great mood, was organizing her files at her desk. Upon hearing the na, she looked up.

"Our data analysis work is done, I'm here to brief you. If you think there are no problems, tomorrow I'll report to your boss, and then start the next phase of work."

Strictly speaking, the project group and Shi Chuxin don't have a subordinate relationship. But if a phased result is achieved in the project and Shi Chuxin isn't inford, it can lead to awkwardness if soone above asks.

"Alright..." Shi Chuxin responded, taking the report.

After flipping through and glancing at it, she suddenly looked up, "Have you fabricated the data?"

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Given the current situation of the company, the environnt is actually not friendly to consulting.

Mo Kai has clearly identified through his unique intelligence gathering work that the company is indeed amidst a layoff wave.

In such circumstances, employees being suspicious is normal.

Moreover, since all the work is conducted anonymously, the project group cannot locate those employees with abnormal scores in the preliminary questionnaire.

The consultation room, hence, is deserted.

However, other people's work is quite bustling.

Chonghui and the two consultants organized several lectures on psychological health, training on self-emotional regulation abilities applicable to the workplace, and relevant salons.

Reportedly, the feedback was good.

And apart from promoting the ntal health of employees, these lectures, training, and salons also deepen employees' understanding of "psychological issues".

So who thought they "had no problem" began to realize they might need help; so employees who weren't very concerned about new company projects learned the company now has a consulting expert, an on-site consultant.

The keywords "anonymous", "confidential", "unrelated to other company work" were also repeatedly ntioned.

After their several efforts, Nan Zhubin began to receive several appointnts for offline consultations.

But all were canceled.

As expected. From a consulting perspective, EAP consultants and company employees have a "dual relationship", which can make visitors more cautious.

Nan Zhubin, already psychologically prepared, didn't feel annoyed.

Thus, it was another morning with no consultation appointnts.

Nan Zhubin started sorting through his past cases to use as examples in lectures. He also planned to write so popular science articles, all part of EAP work.

"Buzz—buzz—buzz—"

Unexpectedly.

The project group's 24-hour online ergency hotline suddenly rang.

The master at the front desk instantly jumped up, holding a phone in one hand and the dialogue draft previously organized by Nan Zhubin in the other, nervously looking back.

The project group now specially has two phones for the ergency hotline, and the master at the front desk had one of them in hand.

The phone is managed on a rotating schedule, and currently, it's her shift.

Nan Zhubin gave the master at the front desk a reassuring look, instantly calming her down.

"Hello, I'm the employee assistance project group's operator..."

"Mm, mm..."

"Oh, it's like this..."

The master at the front desk answered the call, chatted for a few words, then relaxed and gestured toward Nan Zhubin.

Just at this mont, Mo Kai ca in with a "click", and, upon discovering the ergency hotline call was taken, lightened his movents, coming over to ask Nan Zhubin in a low voice, "Senior, what's the situation?"

Nan Zhubin gently shook his head, "It's soone too lazy to make an appointnt."

Mo Kai sighed at this.

Whether it's offline or online consultations, they need to be booked in advance, but during this period, company employees have been calling the 24-hour ergency hotline, reflecting only trivial matters or queries about the project group's work.

Always making the operator ready for serious situations, yet encountering inconsequential ones.

"Small issues are still issues," Nan Zhubin comforted his assistant, "As for those asking questions about our project group, it counts as answering queries, maybe later visitors will co?"

Before Nan Zhubin's words fell.

The master at the front desk suddenly started speaking in a sowhat anxious tone.

Seeing her quickly soothe the person on the other end of the phone with a few sentences, she covered the receiver and ca to Nan Zhubin.

"Teacher Nan, could you help persuade this visitor?"